JILIbet Disconnection Policy – Play Securely with Confidence
At JILIBET Philippines, we understand how important it is for players to have a smooth, uninterrupted gaming experience. However, we also know that unexpected disconnections can happen due to various reasons such as internet issues, power outages, or device malfunctions. That’s why we’ve put together a clear and player-focused Disconnection Policy—to protect your gaming progress, provide transparency, and ensure fairness during technical interruptions.
Why This Policy Matters
Disconnections can be frustrating, especially during live games or when you’re on a winning streak. Our disconnection policy is designed to:
- Protect player data and bets
- Ensure fairness in all game results
- Provide consistent resolution procedures
- Help players resume their games smoothly
Our goal is to deliver peace of mind knowing that your experience is safe, even when the unexpected happens.
How JILIbet Handles Disconnections
1. Slot Games & RNG Games (Random Number Generator)
If you’re playing slot games or other RNG-based games and get disconnected:
- Your bet will still be processed on the server even if your screen freezes or your device loses connection.
- Once you reconnect and log back in, you can find the game history or result under the respective section.
- Any wins or losses will be automatically reflected in your balance, as all results are server-based.
2. Live Casino Games
In live casino games (e.g., Baccarat, Roulette, Blackjack, etc.):
- If you’ve already placed your bet before disconnecting, your bet will still stand and be processed.
- You can review the outcome through the game history once you reconnect.
- If you disconnect before placing a bet, no wager will be deducted.
Note: For games with real dealers, results proceed in real-time and cannot be paused. However, your data and bets remain secured.
3. Fishing & Arcade Games
Due to the interactive nature of these games, disconnection may:
- End the current round or session depending on the game rules.
- For unfinished sessions, automatic settlement may occur based on the game’s internal logic.
- You may not be able to resume mid-round, but your score and winnings will still be calculated fairly.
What to Do If You Get Disconnected
1. Check your internet connection immediately.
2. Close and relaunch the app or website.
3. Log in to your jilibet account again.
4. Visit Game History to review your latest session and outcome.
If the issue persists or you suspect an error occurred, contact jilibet Customer Support for real-time assistance.
Compensation & Game Integrity
- JILIBET does not offer refunds for disconnections caused by the player’s own device or internet connection.
- If a server-related issue from our end causes widespread disconnection, we may review the situation and apply bonus credits or rollback on a case-by-case basis.
- Every decision is made with fairness and transparency in mind, aligned with our core value of responsible gaming.
Tips to Avoid Disconnection Issues
- Always play using a stable internet connection (Wi-Fi or 4G/5G).
- Make sure your device is fully charged or plugged in.
- Avoid switching apps or tabs while playing, especially in live or time-sensitive games.
- Download the jilibet App for a more stable mobile experience compared to browser use.
Need Help? Contact JILIbet Support
Our 24/7 customer service team is always ready to assist you. If you experience persistent disconnection issues or lost progress, don’t hesitate to reach out via:
✅ Live Chat (Real-time support)
✅ Email: [email protected]
✅ Phone Support: +63-766-579-1042
We’ll investigate and resolve your concern as quickly as possible.
Conclusion: JILIBET Puts Your Gaming Safety First
At jilibet, we prioritize not just fun—but also fairness, player protection, and accountability. Our Disconnection Policy ensures that your bets are safe, your progress is logged, and your gaming experience remains secure even in unexpected situations. Enjoy your favorite games with full confidence knowing that jilibet has your back.