Contacts us

Contact Us – JILIBET Professional Customer Service Team 

At jilibet, we’re committed to providing our players with the best possible experience. Whether you need assistance with a game, have questions about our services, or want to resolve an issue, our dedicated customer support team is always ready to assist you. We believe in clear and transparent communication to help ensure your time on our platform is enjoyable and hassle-free.

Below, you will find multiple ways to get in touch with us for any inquiries or assistance you may need.

Live Chat Support (24/7)

For immediate assistance, our live chat support is available 24/7. Whether it’s for a technical issue, a question about deposits, or anything else, our team is here to provide real-time solutions.

  • How to use live chat: Simply click on the chat bubble at the bottom right of the page, and you’ll be connected to one of our customer service agents.
  • Response Time: Our live chat team aims to provide quick responses, typically within a few minutes, so you never have to wait long for assistance.

Contact Us Via Email

If you prefer to contact us via email, we offer a fast and efficient system for addressing your concerns. Send your queries to [email protected] and one of our customer service representatives will get back to you as soon as possible.

Response Time: We aim to respond within 24 hours. If you have urgent inquiries, please also try our live chat.

Contact Us by Phone

We understand that some issues may require more direct and personal communication. You can reach our support team by phone for an immediate resolution to any concerns you may have.

  • Phone Number: +63 766-579-1042

Availability: Available from 9:00 AM to 9:00 PM (PH Time). For urgent issues outside business hours, please use live chat or email.

Visit Us in Person

For those who prefer in-person support or have inquiries about partnerships and business opportunities, we invite you to visit us at our office in the Philippines.

  • Office Address: Unit 502, Greenhills Tower, 101 5th Avenue, San Juan City, Metro Manila, Philippines

We encourage you to make an appointment if you plan to visit, so we can ensure the best possible service for you.

Social Media Support

Connect with us on social media platforms where we actively engage with our community. Feel free to message us, and our team will get back to you as soon as possible.

We share exciting promotions, game updates, and helpful tips on our social media channels!

Support Services We Offer

At jilibet, we go the extra mile to ensure that our players’ needs are met. Here’s an overview of the various services available to you:

1. Technical Support

If you experience any technical difficulties while playing or using the website, our dedicated tech support team is ready to help.

Examples of issues we can help with:

  • Website/app loading errors
  • Connectivity issues
  • Payment processing issues

2. Game Support

If you need assistance understanding game rules or features, or if you’re experiencing issues with a specific game, our support team can guide you through it.

Examples of inquiries:

  • Game malfunctions or errors
  • In-game bonuses and features
  • How to play specific games (e.g., poker, slots, live casino)

3. Account and Payment Support

We assist players with account-related issues, including deposits, withdrawals, and managing your Jilibet account settings.

Account issues we can assist with:

  • Password resets
  • Account verification
  • Withdrawal status updates
  • Payment method inquiries

4. Responsible Gaming Support

For those who need assistance with responsible gaming, we offer tools like self-exclusion, deposit limits, and information on gambling addiction resources.

Jilibet Customer Support

Why Choose Jilibet Customer Support?

  • 24/7 Availability: We provide round-the-clock support, ensuring you can reach out whenever you need assistance.
  • Quick Response Times: We prioritize your concerns and aim to resolve issues promptly, ensuring minimal disruption to your gaming experience.
  • Friendly and Professional Staff: Our customer support agents are highly trained to assist with any query in a professional and friendly manner.
  • Multiple Communication Channels: Whether it’s through live chat, email, or phone, we give you several ways to reach us.

How to Get the Best Customer Support Experience

  • Be specific with your inquiry: When reaching out, provide as much detail as possible about your issue. This helps our team resolve your problem more efficiently.
  • Have your account details ready: For quicker assistance with account-related matters, ensure you have your account number or username on hand.
  • Stay patient: While we aim to resolve every issue promptly, some inquiries may take longer depending on the complexity. We appreciate your patience!

Contact Us for Feedback and Suggestions

We’re always looking to improve our platform and the services we provide. If you have any feedback, suggestions, or comments about Jilibet, feel free to reach out. Your input is essential for us to continue offering a world-class experience for all our players.

Contact Us Today!

No matter your inquiry, we’re here to help! Whether you’re experiencing technical issues, have questions about our games, or need assistance with withdrawals, Jilibet’s support team is available to assist you every step of the way.

We’re committed to providing an exceptional experience, and we look forward to hearing from you soon!

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